PETALING JAYA, 12 November 2015 – The Asia & Pacific Regional Headquarters of Hyundai Motor Company (HMC) officiated the grand opening of its new Hyundai Training Academy (HTA) in Mutiara Damansara today, after relocating to a new enhanced facility with the aim of ensuring customers receive the highest service standards.
“The opening of the new training facility represents a long-term commitment by Hyundai to our customers to ensure they receive the best possible service. From the first contact with our customers at our showrooms and throughout the ownership experience, customer satisfaction is our primary focus,” said Mr Park Sang-Min, Head of Asia & Pacific Regional Headquarters, HMC.
The HTA is an integral part of education and training program that is equipped for both sales consultants and service advisors by encompassing a variety of training modules such as sales, service, warranty and parts operations. Here technicians too are assessed and encouraged to enhance their skills through the provided recognition programs and to hone their skills as a specialist. The HTA will also be dedicated in providing enhanced training for all Asia Pacific Hyundai Distributors trainers in 33 countries in the region. With the new training academy up and running, customers can expect greater satisfaction in Hyundai’s service quality as all these measures are taken to ensure that a modern premium service is delivered to all Hyundai customers.
Measuring 17,965 sq ft, the facility is optimally designed to simulate in-dealer situations through its practical training environment and also includes online training equipment such as remote vehicle diagnosis tool and video conference system for remote training. Four experienced local training professionals certified by Hyundai Motor Company Headquarters will manage training operations at this new training academy on a regular basis.
The Asia Pacific Hyundai Training Academy is Hyundai Motor’s second training academy that is fully equipped with Hyundai’s newest dealership space identity standards, following the first establishment in Dubai. The Asia Pacific Hyundai Training Academy provides trainees with an environment to experience Hyundai’s Modern Premium brand values.