Service Program | Hyundai Service

What is Hyundai Care Plus Program

Hyundai Care Plus Program consists of:

Hyundai's 5 Years or 300,000 km Warranty
24/7 Roadside Assist
Automotive Insurance
Customer Care Line
All approved warranty that are pending part replacement during MCO

What are the benefits that I will enjoy under the Hyundai Panel Insurance?

Standard Hyundai Care Plus Program with no additional premiums:

Competitive premium with exclusive benefits only to Sime Darby Motor customers.
No excess up to 15 years
No betterment up to 10 years old vehicle
Special peril cover for flood*
Courtesy car in the event of accident*
Agreed value sum for cars up to 10 years old for total loss or theft
24 hours approval from the time of claim submission for claims below RM20,000*
Key replacement covers up to RM1,000*
12 months accident repair warranty on workmanship*

How do I get to enjoy the benefits of 24/7 Roadside Assist under Hyundai Care Plus Program?

24/7 Roadside Assist Program is available FREE to all Hyundai customers who purchase or renew comprehensive insurance from any Hyundai Panel Insurers (Allianz, AIG & Etiqa) only at any Authorised Hyundai Sales or Service Centres. Please note that the above benefits do not apply to customers who purchase or renew their comprehensive insurance directly with the panel insurers.

Can you tell me more about this 24/7 Roadside Assist Program?**

The 24/7 Roadside Assist Program provides all Hyundai owners assistance in the unfortunate event of:

Accident (Major or Minor)
Vehicle breakdown
Stalled engine
Punctured tyre
Engine overheating
Vehicle malfunction
Weak or faulty battery
Owner's negligence

* By selected insurers only.
** Kindly call 1300-13-2000 for roadside assistance or other enquiries.

Frequently Ask Questions (FAQ)

Yes. All Hyundai vehicles are covered except trucks or vehicles used for commercial purposes (hire and drive, taxi, reward, driving school) are not covered by this program.

Yes, but services requested are chargeable.

All towing is complimentary and free up to RM400. However, towing charges apply for customer induced breakdowns such as shattered windscreen, running out of fuel, wrong type of fuel, illegal racing, lost/locked key, punctured tyre with towing needed, etc.

You can choose any Hyundai Authorised Service Centre nationwide. Additional charges will be applicable for towing to Hyundai Authorised Service Centre outside of RM400 coverage. Towing to non-authorised service centres are strictly prohibited as services performed may void the warranty coverage on your vehicle.

It will be towed to the nearest Hyundai Authorised Service Centre or Hyundai Authorised Body & Paint workshop.

The services are available in Malaysia (excluding selected Malaysian Islands), Singapore and the Malaysia-Thailand border. However, similar services will be rendered to customers in Penang, Langkawi and Labuan.

Our service provider will assist to replace the flat tyre with the vehicle's spare tyre for FREE.

Our 24/7 Roadside Assist personnel will attempt to jump-start your engine. Customers are then advised to drive to the nearest authorised service centre for a proper diagnosis.